LightCareRX
SUPPORT MATRIX | RX SERIES
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Quick Start Answers | try first
Try Best Practices First
Many of the most common challenges encountered during initial set up and operation are covered here.
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User Manual | request pdf
A printed User Manual ships with each RX unit. If yours was missing (or you'd just like to get an early look) submit a support request and we'll email a digital version as quickly as possible.
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Preparing For Your RX 1
• Guidance: A full printed manual is included with your RX system.
You may wish to read through the manual before your unit arrives. This will let you know what to expect and help decision making about location, ensuring a suitable power source, adequate door clearances etc. Request a digital manual (PDF) from your sales affiliate.
• Guidance: It is wise to decide in advance where the unit will be uncrated and assembled –– a large open space is recommended.
• Guidance: Typically a standard adjustable massage table works well with RX systems
• Guidance: Using an optional 'Hospital Grade' receptacle will help protect your RX unit from potentially harmful power surges.
• Guidance: Best case is that your RX be run on its own electrical circuit. If that is not possible, then a circuit with a light electrical load.
• Caution: Your RX should never share a circuit with larger appliances that cycle on and off such as a Refrigerator or an Air Conditioner.
Such appliances draw large electrical loads when they cycle on –– which can negatively impact the operation of your RX causing pre-mature maintenance and shortened product life.
• Important Guidance: For the sake of your investment, it is highly recommended that a good quality UPS (Uninterruptible Power Supply) be used to protect your RX's critical electrical components in case of local transitory power sags and brownouts (every jurisdiction has them). Damage resulting from local electrical issues is not covered under warranty.
UPS units can be purchased at Staples, Amazon and similar sources at well below $200.
When Your RX System Arrives
• Once your RX has been shipped, your sales representative will provide an approximate date of delivery.
• Closer to arrival, the shipping company will call to confirm an exact day & approximate time of delivery.
Very Important:
Before you accept your RX System from the shipping company please check to ensure that there is no visible damage to the shipping container –– preferably while it is still on the truck. If there is any damage to the container do not accept it.
It's a good idea to note any damage (no matter how minor) on the waybill. Click here for a delivery Check List.
• Standard practice is for the shipping container to be left at your door. It will be your responsibility to position it where it will be assembled and/or used.
Unboxing
• Guidance: It is best to unload contents in a roomy area close to where you will be using the Rx
• Guidance: A second set of hands is recommended
• First cut off the black straps and remove the hard white cardboard corners. Then use scissors or a flat head screwdriver to remove the large industrial staples holding the box together.
• There are 9 items in the container:
Layer 1 contains: 1 Small Parts Box* • 1 Rx1 Head Unit
Layer 2 contains: 1 Red Plexiglass Shield • 1 Arm UNIT • 3 Vertical Posts • RX1 Base Unit (with pre-installed casters)
* The Small Parts Box contains: RX1 Manual • A Power Cable • Screws Needed For Assembly • Two Pairs of Opaque Black Goggles
ON DAY OF DELIVERY
★ The freight company responsible for your delivery should call you to confirm approximate time of delivery
★ At that time Buyer should ask for drivers full name and confirm that he/she will have the Bill of Lading with them. Please confirm with the freight company that delivery will not be accepted without an accurate Bill of Lading
AT TIME OF DELIVERY
★ RX Systems are fairly heavy so it is best to perform your damage inspection while the shipping crate is still on the truck rather than in your place of business or home
★ Buyer should NOT accept the item if the box is damaged → please see examples of what a damaged box looks like here
★ Do not allow the driver to bring your RX System into your place of business or home until you have examined the box for damages and are satisfied that there is no visible damage.
★ Assuming you are satisfied you can sign the bill of lading that everything is appears to be in good order. The layout of the Bill of Lading will vary by company –– sign in a blank area with comments. See an example here
★ Please ensure you get a copy of the signed bill of lading
REPORT STATUS OF DELIVERY
Please advise your LightCare RX Sales Associate:
► SHIPMENT ACCEPTED
The shipment received and all is well
or
► SHIPMENT NOT ACCEPTED
1) The shipping crate was damaged
or
2) The driver did not have a bill of lading
Your Sales Affiliate will immediately report the status of your order to LightCare Connects for any follow up action necessary
Tools You Will Need
Philips #2 Screwdriver
A Pair of Scissors
A 2nd Set of Hands
Component Images
RX Head Unit
RX Base Unit
Vertical Posts
Arm Unit (back removed)
Plexiglass Shield
Hyperplasma Light
Source Plus User
Controls
Pre-installed Casters
for Mobility
Post Sections
Use 1, 2, or 3
to set height
Holds Head Unit
in Place
Red Plexiglass
Dust and Fan Shield
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Appromimate Dimensions: 27" h • 31" w • 20" d | Weight: 138 lbs
Typical shipping damages
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Many commonly asked question are answered here
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